Complaints Policy

Your feedback, ideas and comments are important to us, as we strive to provide you and your pet with the best possible service at all times.

Should the situation occur, that you are not entirely satisfied with the way you have been treated or the care your animal has received, we would like to hear from you, please ask to speak to the practice manager.

Of course we invite you to file your complaint in writing should you prefer to do so.

Please contact:

The Practice Manager
Dulverton Veterinary Practice Ltd.
Duckpaddle
Dulverton, Somerset TA22 9HJ

or

The Practice Manager
dulverton.vets@btconnect.com

Please make sure you tell us your name and contact details, your pets name, the date and time you would like to talk about and the reason why you are not happy with the service you have received and which member(s) of staff is/are involved. Please let us know what you think the best way forward is in your eyes so we can work on a resolution of the problem together.

We can assure you that your complaints are covered by the Data Protection Act 2018.

We would like to thank you for all constructive input.


Surgery hours


DULVERTON PRACTICE:
Mon-Fri: 9.00-9.30 am
                2.00-2.30 pm
Sat:        9.00-9.30 am

VACCINE CLINIC:
Thur: 12.00-1.00 pm

BAMPTON PRACTICE:
Mon-Fri: 3.30-4.00 pm
Sat:         NO Surgery

TELEPHONE NUMBER: 01398 323285

Good to know


BVD Stamp it out

Following the success of our first 2 rounds of "BVD Stamp it out", we are running a third and last round of this sister project of "BVD free England" this spring and summer. If you would like your beef herd to undergo a free investigation into its BVD status, contact us and ask for Vicky or Patricia.


Please ring the surgery and ask for Patricia or Vicky.
Tel:01398 323285


 


Repeat Prescriptions

We can be extremely busy at times, so if we have seen your pet within the last 6 months, please ring or email us with your request and we will have it ready for you when you arrive. We are also happy to prepare flea & tick & worming treatments in advance. Tel:01398 323285

Please ring us during opening times (9:00am -5:00pm), if possible 24 hours in advance, in case your prescription needs to be ordered in.