Corona Policy

 

At Dulverton Veterinary Practice, the health, safety and wellbeing of our patients, our staff and our community is our number one priority.

We remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of respiratory illness (in particular COVID-19 coronavirus), including careful monitoring of the health and wellbeing of our staff.

Over the past few weeks, we have taken a series of precautionary steps at our practices in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our staff and clients.

Doing our part to keep pets, clients and our staff healthy during the COVID-19 (coronavirus) outbreak.
In addition to the steps we’re taking as a practice to protect everyone who works in and visits our practice, we kindly ask that you take the following precautions:

  • If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms, and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
  • Please limit your time in the waiting area (waiting in your car until your are called is advised), and maintain at least 6 feet / 2 metres of space between you and other pet owners in common spaces.
  • Please limit the number of people who accompany each pet to the practice, and ask any additional friends or family members to wait outside, if possible.
  • Please phone the practice in advance to order medication including flea & worming treatment, we can have this ready for you to collect reducing the time spent waiting or alternatively we can post medication to you if payment is taken over the phone.
  • If your pet requires emergency care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If your pet is hospitalised at our facility, please limit the number and duration of your visits, as well as the number of people with you.
  • If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.

We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at all of our practices for you to wash your hands when you arrive and before you leave.
Please contact us if you’d like further advice about caring for your pet over the coming months.

 

Practical Advice

 

In this time of uncertainty we are doing our best to keep the practice open and deliver our services with as little disruption as possible. However, we are having to take extra precautions to keep our staff and clients safe and healthy. We will always treat your pets in an emergency, or you can ask us for advice via telephone (01398323285) or mail (dulverton.vets@btconnect.com) if you are self-isolating.

Please do not visit the practice if you are showing any symptoms of a cough, cold or fever. For more up to date information check the NHS 111 website.

If you do visit us, we would be very grateful if you could use the handgel provided upon entering the building (this will be on the reception desk).

In order to minimise exposure for our clients and staff members we would appreciate it if on arrival you register at reception and then wait in your vehicle until you are called.

If you require a repeat prescription then please could you telephone the surgery on 01398323285 and we can have it ready for you in advance. These can then either be posted out to you or we can make other arrangements.

Please bear with us if supplies of medicines are running low we can assure you we will be working hard to get more in as soon as we can, however we cannot guarantee to receive our usual deliveries.

 


Surgery hours


DULVERTON PRACTICE:
Mon-Fri: 9.00-9.30 am
                2.00-2.30 pm
Sat:        9.00-9.30 am

VACCINE CLINIC:
Thur: 12.00-1.00 pm

BAMPTON PRACTICE:
Mon-Fri: 3.30-4.00 pm
Sat:         NO Surgery

TELEPHONE NUMBER: 01398 323285

Good to know


BVD Stamp it out

Following the success of our first 2 rounds of "BVD Stamp it out", we are running a third and last round of this sister project of "BVD free England" this spring and summer. If you would like your beef herd to undergo a free investigation into its BVD status, contact us and ask for Vicky or Patricia.


Please ring the surgery and ask for Patricia or Vicky.
Tel:01398 323285


 


Repeat Prescriptions

We can be extremely busy at times, so if we have seen your pet within the last 6 months, please ring or email us with your request and we will have it ready for you when you arrive. We are also happy to prepare flea & tick & worming treatments in advance. Tel:01398 323285

Please ring us during opening times (9:00am -5:00pm), if possible 24 hours in advance, in case your prescription needs to be ordered in.